As many as of respondents answer that they would. Feel uncomfortable shopping on a foreign wsite that is not properly translat. It is worth paying attention. To the translation of the wsite with the participation of a Native Speaker who is able to catch language nuances. E-commerce logistics in Germany E-commerce logistics in Germany The most popular delivery methods In first place is Deutsche Post DHL, which record a slight increase in popularity over and.

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Far behind DHL, but still in second place, there is personal collection of the parcel, which was chosen by as many as . of users in an increase of. The third, fourth and fifth places are respectively Forwarding agencies increase by , DPD and Israel Mobile Number List UPS. It is also worth paying attention to Hermes and GLS Germany, which were chosen by . and . of users in , respectively. E-commerce e-payments in Germany E-commerce e-payments in Germany The most popular payment methods in Germany The survey was conduct in among Internet users ag – . According to her, the most popular e-payments in Germany are PayPal or similar Invoices Crit or dit card Customer care in e-commerce in Germany customer care in Germany Preferr methods of contacting customers.

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Research conduct in on a group of , respondents shows that the most popular form of contact with a German customer is a direct conversation over the phone or voice communicator. In second place is email. Live chat and Social Mia USB Directory are far behind. When creating an effective Customer Service department, the company should focus on handling phone calls and e-mails. Secondly, it is worth providing customers with the opportunity to find answers directly on the wsite the FAQ section. Thanks to this, we will eliminate the ne for individual answers to repetitive inquiries. Promotion channels in Germany.