Managing your customer relationship online can be time-consuming and costly. The solution is to outsource to an offshore platform – like in Madagascar, but on condition that you find the right service provider and adopt the right procedures.
E-CRM in a few figures
More than 50% of prospects make their contact with a company via the Internet (sites or social networks). Of these requests, how many are actually processed? Are exchanges with prospects optimized? Over the few minutes (4 to 5 minutes) that a prospect spends on a website, it is therefore essential to optimize communication.
According to an IFOP study, 55% of French phone number library people deplore the lack of human contact on professional sites or online stores. They would like more support or assistance to guide and direct them.
“Live chat”: for cutting-edge communication
Setting up a “live chat” is the solution to overcome this lack of human contact on company sites. An instant messaging system, “live chat” allows visitors to a site to get answers to their questions more quickly. Prospects thus feel more valued.
For a high-traffic site, managing “dials” on “live chats” requires a specific, time-consuming and budget-consuming workstation. For greater profitability, entrusting e-CRM management to an external service provider is a ready-made solution. In this way, a company can concentrate on the heart of its business while optimizing its profitability and efficiency.
“Live chat” offshore: the advantages
Cost savings: in Madagascar, it is kako se formira potražnja za određenim possible to reduce labor costs by up to 50%.
- Performance gain: an external service provider allows you to focus on functions with higher added value. Resources are focused on revenue-generating work.
- High responsiveness: even outside of its time slots, the “live chat” is active, which is practical in the event of traffic peaks.
How to avoid the risks of outsourced “live chat”?
- Signing a contract with confidentiality clauses is important since strategic data is processed by the offshore service provider.
- It is also essential to maintain uae cell number control in order to guarantee optimal quality of service so as not to damage your brand image. Setting up specifications is the solution to this (reception, order cancellation, appointment making, etc.).
- Even if the operators responsible for the “live chat” are qualified, a training phase on its products and/or services is beneficial.
- The outsourcing agency must provide regular feedback in order to communicate value-added data and information (trends, incidents, complaints, customer profile, etc.).
It is entirely possible to successfully outsource your live chat offshore . Proper preparation of the outsourcing project , choosing the right service provider, good control and good communication are the keys.
