Delivering a package on time to the right place has afghanistan phone number list become a major focus of e-commerce sites. Suppliers logistics and distribution are at the heart of the e-commerce debate. Getting these three players to work in a coordinated and efficient manner guarantees business success and customer loyalty. How? The key lies in the last mile.
The problems of urban freight distribution
Urban freight distribution (UMD) is the final step in e-commerce distribution and logistics. This is where a business risks its integrity brand image and customer trust with promises of “delivery within 24 hours” or “choice of pickup location.” Specifically the last mile is the final process in the distribution chain from the moment the package leaves the store or warehouse to the customer’s hands. However it is the step that presents the most problems:
- Shipping in urban areas involves challenges with traffic loading and unloading zones difficult access to pedestrian areas rules and regulations etc.
- Large small shipments to individual customers mainly private individuals.
- Very short delivery times and short time windows.
Therefore this process is the most costly and junwei electronics’ performance is affect least efficient. It also entails conflicts with corporate social responsibility due to issues related to pollution environmental awareness delivery workers’ working conditions and so on.
Thus Juan Sandes an expert in e-commerce logistics and a professor of a master’s program at the UEMC Business School wonders if last-mile distribution is the main culprit of all this. He responds: “In my opinion what’s happening in the B2C business is basically a ‘misalignment’ of the three fundamental pillars that support it: the Seller the Buyer and the Logistics Service Operator (…) Each of them individually understands logistics services in a very different way and in many cases a way that’s far removed from reality.”
You might be interested: Do you have an e-commerce site? Think about logistics.
Solutions for the last mile
The great challenge for couriers delivery drivers angola lists retailers and delivery companies is finding effective and viable solutions to last-mile distribution problems. Some large companies such as Correos DHL and MRW have found a great ally in technology. They have joined the Digital Transformation bandwagon and implemented tools and strategies that optimize various processes. CRM ERP geolocation software and customer notifications via email or SMS are some of the small steps that improve package and product delivery conditions.